Brecon Care - Annual Return 2025/2026

Provider: Brecon Care

Provider summary

Provider summary: Brecon Care
The provider was registered on:	11/07/2018
The following lists the provider conditions:	There are no conditions associated to the provider

Training and workforce planning arrangements

Training and workforce planning arrangements: Brecon Care
Arrangements in place during the last financial year for identifying, planning and meeting the training needs of staff employed by the service provider.	We have put in place thorough procedures to identify, plan for, and address the training requirements of our staff in order to foster the development of our team and elevate the quality of our services. These procedures encompass a combination of online training modules and in-house training sessions.
Arrangements in place during the last financial year for the recruitment and retention of staff employed by the service provider.	The recruitment and retention of staff play a pivotal role in sustaining a thriving workforce within any organization. These essential processes are guided by strategic vetting, thorough onboarding procedures, and meticulous management of paperwork protocols. Through the effective implementation of these strategies, we can not only attract the most suitable candidates for various roles but also retain them for extended periods.

Regulated services delivered by this provider

Regulated services delivered by this provider: Brecon Care
Service name	Service type	Type of care
Bridge House	Care Home Service	Adults Without Nursing
Pen -Y- Bont Care Home	Care Home Service	Adults With Nursing

Service: Bridge House

Service summary

Bridge House: Service summary
Service Type	Care Home Service
Type of Care	Adults Without Nursing
Approval Date	13/07/2022
Maximum number of places	36
Service Conditions	A maximum of 36 individuals can be accommodated at this service. Brecon Care is registered to provide a Care Home Service at Bridge House Bridge House Residential Home, Beulah Place, Ebbw Vale, NP23 6ET The responsible individual for this service is Lisa Jane Griffiths
How many people in total did the service provide care and support to during the last financial year?	48

Service management

Bridge House: Service management
Responsible Individual(s)	Lisa Griffiths
Manager(s)	Sarah Bromley

Service contact details

Bridge House: Service contact details
Service Telephone Number	01495 306837
Service Contact Email Address	sarah.bromley@bridgehouse.wales

Languages used at the service

Bridge House: Languages used at the service
What is the main language through which the service is provided?	English
Other languages used in the provision of the service	There are no other languages used at the service
Non-verbal communication methods used at the service	Visual Communication using Symbols/Pictures (e.g. Communication Board, Picture Cards) Writing (Paper / Whiteboards) Non-formal communication (e.g. body language, facial expressions) Objects of reference Assistive Technology

Service facilities and accommodation

Close to local shops / amenities
Garden(s)
Hairdressing / beauty services
Internet access
Laundry service
Lifts
Near public transport
Number of bathrooms with assisted bathing facilities: 6
Number of bedrooms with en‑suite facilities: 12
Number of communal lounges: 6
Number of dining rooms: 2
Number of shared bedrooms: 1
Number of single bedrooms: 34
On‑site parking
Pet friendly (or by arrangement)
Phone point
Quiet areas
TV point
Wheelchair access

Engagement with people using the service

We developed a thorough consultation framework to engage stakeholders - staff, residents, families, friends, and multidisciplinary personnel. The aim was to gather valuable feedback on our services and make enhancements based on insights received. Regular anonymous surveys were administered to gather staff opinions on workplace practices, communication effectiveness, and suggestions for improvements. Residents participated in discussions to share their experiences and suggest enhancements. They could also provide feedback anonymously via suggestion boxes. Family and friends were encouraged to take part in semi-annual surveys to provide feedback on care and service quality. Quarterly care reviews with residents and families ensure continuous feedback and improvement identification.

Compliance and quality statement

Not Inspected - Strong Internal Checks

Although we were not inspected by Care Inspectorate Wales during the reporting period, we regularly review the care and support we provide. These reviews give us confidence people are receiving safe, person-centred care which meets their needs and supports their wellbeing.

We are confident our service meets the standards set out under section 27(1) of the 2016 Act.

Fees charged by the service

Bridge House: Fees charged by the service
The minimum weekly fee payable during the last financial year?	£950.00
The maximum weekly fee payable during the last financial year?	£1090.00

Complaints processed by the service

Bridge House: Complaints processed by the service
Total number of formal complaints made during the last financial year	0
Number of active complaints outstanding	0
Number of complaints upheld	0
Number of complaints partially upheld	0
Number of complaints not upheld	0

Staff working at the service

Staff summary

Bridge House: Staff summary
The total number of full time equivalent posts at the service (as at 31 March)	56

Posts and vacancies

Role type	No. of staff in post	Total vacancies
Manager	1	0
Deputy Manager	1	0
Supervisory Staff (not providing direct care)	1	0
Senior Care Worker	9	0
Care Worker	29	0
Planner	2	0
Domestic staff	7	0
Catering staff	6	0
Other Staff	1	0

Training undertaken

Induction and Health & Safety

Role type	Induction	Health & Safety
Manager	All staff have completed	All staff have completed
Deputy Manager	All staff have completed	All staff have completed
Supervisory Staff (not providing direct care)	All staff have completed	All staff have completed
Senior Care Worker	All staff have completed	All staff have completed
Care Worker	All staff have completed	All staff have completed
Planner	All staff have completed	All staff have completed
Domestic staff	All staff have completed	All staff have completed
Catering staff	All staff have completed	All staff have completed
Other Staff	All staff have completed	All staff have completed

Equality, Diversity & Human Rights and Infection, prevention & control

Role type	Equality, Diversity & Human Rights	Infection, prevention & control
Manager	All staff have completed	All staff have completed
Deputy Manager	All staff have completed	All staff have completed
Supervisory Staff (not providing direct care)	All staff have completed	All staff have completed
Senior Care Worker	All staff have completed	All staff have completed
Care Worker	All staff have completed	All staff have completed
Planner	All staff have completed	All staff have completed
Domestic staff	All staff have completed	All staff have completed
Catering staff	All staff have completed	All staff have completed
Other Staff	All staff have completed	All staff have completed

Manual Handling and Safeguarding

Role type	Manual Handling	Safeguarding
Manager	All staff have completed	All staff have completed
Deputy Manager	All staff have completed	All staff have completed
Supervisory Staff (not providing direct care)	All staff have completed	All staff have completed
Senior Care Worker	All staff have completed	All staff have completed
Care Worker	All staff have completed	All staff have completed
Planner	All staff have completed	All staff have completed
Domestic staff	All staff have completed	All staff have completed
Catering staff	All staff have completed	All staff have completed
Other Staff	All staff have completed	All staff have completed

Medicine Management and Dementia

Role type	Medicine Management	Dementia
Manager	All staff have completed	All staff have completed
Deputy Manager	All staff have completed	All staff have completed
Supervisory Staff (not providing direct care)	All staff have completed	All staff have completed
Senior Care Worker	All staff have completed	All staff have completed
Care Worker	Not relevant to this staff group	All staff have completed
Planner	Not relevant to this staff group	All staff have completed
Domestic staff	Not relevant to this staff group	All staff have completed
Catering staff	Not relevant to this staff group	All staff have completed
Other Staff	Not relevant to this staff group	All staff have completed

Positive Behaviour Management and Food Hygiene

Role type	Positive Behaviour Management	Food Hygiene
Manager	All staff have completed	All staff have completed
Deputy Manager	All staff have completed	All staff have completed
Supervisory Staff (not providing direct care)	All staff have completed	All staff have completed
Senior Care Worker	All staff have completed	All staff have completed
Care Worker	All staff have completed	All staff have completed
Planner	All staff have completed	All staff have completed
Domestic staff	All staff have completed	All staff have completed
Catering staff	All staff have completed	All staff have completed
Other Staff	All staff have completed	All staff have completed

Contractual arrangements

Permanent Staff, Fixed Term Contracted Staff and Volunteers

Role type	No. of permanent staff	No. of fixed term contracted staff	No. of volunteers
Manager	1	0	0
Deputy Manager	1	0	0
Supervisory Staff (not providing direct care)	1	0	0
Senior Care Worker	9	0	0
Care Worker	23	0	0
Planner	2	0	0
Domestic staff	5	0	0
Catering staff	5	0	0
Other Staff	1	0	0

Agency/Bank Staff & Non-Guaranteed Hours (zero hours) Staff

Role type	No. of agency/bank staff	No. of non-guaranteed hours (zero hours) staff
Manager	0	0
Deputy Manager	0	0
Supervisory Staff (not providing direct care)	0	0
Senior Care Worker	0	0
Care Worker	6	0
Planner	0	0
Domestic staff	2	0
Catering staff	1	0
Other Staff	0	0

Full time v part time information

Role type	No. of full time staff	No. of part time staff
Manager	1	0
Deputy Manager	1	0
Supervisory Staff (not providing direct care)	1	0
Senior Care Worker	7	2
Care Worker	16	13
Planner	0	2
Domestic staff	2	5
Catering staff	2	4
Other Staff	1	0

Staff qualifications

Role type	Hold required qualification	Working towards required qualification - not apprenticeship
Manager	1	0
Deputy Manager	1	0
Supervisory Staff (not providing direct care)	1	0
Senior Care Worker	8	1
Care Worker	29	0
Planner	0	0
Domestic staff	0	0
Catering staff	6	0
Other Staff	0	0

Typical shift patterns

Role type	Typical shift patterns
Senior Care Worker	8am to 8 pm and 8pm to 8am
Care Worker	8am to 8 pm and 8pm to 8am

Service: Pen -Y- Bont Care Home

Service summary

Pen -Y- Bont Care Home: Service summary
Service Type	Care Home Service
Type of Care	Adults With Nursing
Approval Date	11/07/2018
Maximum number of places	41
Service Conditions	Brecon Care is registered to provide a Care Home Service at Pen -Y- Bont Care Home Victoria Street, Abertillery, Gwent NP13 1PG The responsible individual for this service is Lisa Jane Griffiths A maximum of 41 individuals can be accommodated at this service
How many people in total did the service provide care and support to during the last financial year?	60

Service management

Pen -Y- Bont Care Home: Service management
Responsible Individual(s)	Lisa Griffiths
Manager(s)	Debra Price

Service contact details

Pen -Y- Bont Care Home: Service contact details
Service Telephone Number	01495320444
Service Contact Email Address	lisa@caramgroup.co.uk

Languages used at the service

Pen -Y- Bont Care Home: Languages used at the service
What is the main language through which the service is provided?	English
Other languages used in the provision of the service	There are no other languages used at the service
Non-verbal communication methods used at the service	Non-formal communication (e.g. body language, facial expressions) Objects of reference Visual Communication using Symbols/Pictures (e.g. Communication Board, Picture Cards) Writing (Paper / Whiteboards) Assistive Technology

Service facilities and accommodation

Close to local shops / amenities
Garden(s)
Hairdressing / beauty services
Internet access
Laundry service
Lifts
Near public transport
Number of bathrooms with assisted bathing facilities: 5
Number of bedrooms with en‑suite facilities: 5
Number of communal lounges: 2
Number of dining rooms: 1
Number of shared bedrooms: 2
Number of single bedrooms: 39
On‑site parking
Phone point
Quiet areas
TV point
Wheelchair access

Engagement with people using the service

We established a comprehensive consultation framework to engage with various stakeholders associated with our service, including staff, residents, families and friends, and multidisciplinary personnel. The objective was to collect valuable feedback on the operation of our service and implement improvements based on their insights. Anonymous surveys were conducted to gather staff opinions on workplace practices, the effectiveness of communication, and suggestions for operational enhancements. Sessions were organized with residents to discuss their experiences with our service and seek their input on potential improvements. Residents were given the option to provide feedback through suggestion boxes placed in areas for those who preferred to remain anonymous. -In addition, we conduct quarterly reviews of care with residents and family members to ensure ongoing feedback and improvement opportunities are identified and addressed.

Compliance and quality statement

Not Inspected - Strong Internal Checks

We are confident our service meets the standards set out under section 27(1) of the 2016 Act.

Fees charged by the service

Pen -Y- Bont Care Home: Fees charged by the service
The minimum weekly fee payable during the last financial year?	£950.00
The maximum weekly fee payable during the last financial year?	£1407.00

Complaints processed by the service

Pen -Y- Bont Care Home: Complaints processed by the service
Total number of formal complaints made during the last financial year	0
Number of active complaints outstanding	0
Number of complaints upheld	0
Number of complaints partially upheld	0
Number of complaints not upheld	0

Staff working at the service

Staff summary

Pen -Y- Bont Care Home: Staff summary
The total number of full time equivalent posts at the service (as at 31 March)	34

Posts and vacancies

Role type	No. of staff in post	Total vacancies
Manager	1	0
Deputy Manager	1	0
Supervisory Staff (not providing direct care)	2	0
Nursing Assistant / Auxiliary Nurse	1	0
Registered Nurse (1+ Years in Practice)	5	0
Senior Care Worker	5	0
Care Worker	23	0
Planner	1	0
Domestic staff	5	0
Catering staff	5	0
Other Staff	2	0

Training undertaken

Induction and Health & Safety

Role type	Induction	Health & Safety
Manager	All staff have completed	All staff have completed
Deputy Manager	All staff have completed	All staff have completed
Supervisory Staff (not providing direct care)	All staff have completed	All staff have completed
Nursing Assistant / Auxiliary Nurse	All staff have completed	All staff have completed
Registered Nurse (1+ Years in Practice)	All staff have completed	All staff have completed
Senior Care Worker	All staff have completed	All staff have completed
Care Worker	All staff have completed	All staff have completed
Planner	All staff have completed	All staff have completed
Domestic staff	All staff have completed	All staff have completed
Catering staff	All staff have completed	All staff have completed
Other Staff	All staff have completed	All staff have completed

Equality, Diversity & Human Rights and Infection, prevention & control

Role type	Equality, Diversity & Human Rights	Infection, prevention & control
Manager	All staff have completed	All staff have completed
Deputy Manager	All staff have completed	All staff have completed
Supervisory Staff (not providing direct care)	All staff have completed	All staff have completed
Nursing Assistant / Auxiliary Nurse	All staff have completed	All staff have completed
Registered Nurse (1+ Years in Practice)	All staff have completed	All staff have completed
Senior Care Worker	All staff have completed	All staff have completed
Care Worker	All staff have completed	All staff have completed
Planner	All staff have completed	All staff have completed
Domestic staff	All staff have completed	All staff have completed
Catering staff	All staff have completed	All staff have completed
Other Staff	All staff have completed	All staff have completed

Manual Handling and Safeguarding

Role type	Manual Handling	Safeguarding
Manager	All staff have completed	All staff have completed
Deputy Manager	All staff have completed	All staff have completed
Supervisory Staff (not providing direct care)	All staff have completed	All staff have completed
Nursing Assistant / Auxiliary Nurse	All staff have completed	All staff have completed
Registered Nurse (1+ Years in Practice)	All staff have completed	All staff have completed
Senior Care Worker	All staff have completed	All staff have completed
Care Worker	All staff have completed	All staff have completed
Planner	All staff have completed	All staff have completed
Domestic staff	All staff have completed	All staff have completed
Catering staff	All staff have completed	All staff have completed
Other Staff	All staff have completed	All staff have completed

Medicine Management and Dementia

Role type	Medicine Management	Dementia
Manager	All staff have completed	All staff have completed
Deputy Manager	All staff have completed	All staff have completed
Supervisory Staff (not providing direct care)	All staff have completed	All staff have completed
Nursing Assistant / Auxiliary Nurse	All staff have completed	All staff have completed
Registered Nurse (1+ Years in Practice)	All staff have completed	All staff have completed
Senior Care Worker	All staff have completed	All staff have completed
Care Worker	Not relevant to this staff group	All staff have completed
Planner	Not relevant to this staff group	All staff have completed
Domestic staff	Not relevant to this staff group	All staff have completed
Catering staff	Not relevant to this staff group	All staff have completed
Other Staff	Not relevant to this staff group	All staff have completed

Positive Behaviour Management and Food Hygiene

Role type	Positive Behaviour Management	Food Hygiene
Manager	All staff have completed	All staff have completed
Deputy Manager	All staff have completed	All staff have completed
Supervisory Staff (not providing direct care)	All staff have completed	All staff have completed
Nursing Assistant / Auxiliary Nurse	All staff have completed	All staff have completed
Registered Nurse (1+ Years in Practice)	All staff have completed	All staff have completed
Senior Care Worker	All staff have completed	All staff have completed
Care Worker	All staff have completed	All staff have completed
Planner	All staff have completed	All staff have completed
Domestic staff	All staff have completed	All staff have completed
Catering staff	All staff have completed	All staff have completed
Other Staff	All staff have completed	All staff have completed

Contractual arrangements

Permanent Staff, Fixed Term Contracted Staff and Volunteers

Role type	No. of permanent staff	No. of fixed term contracted staff	No. of volunteers
Manager	1	0	0
Deputy Manager	1	0	0
Supervisory Staff (not providing direct care)	2	0	0
Nursing Assistant / Auxiliary Nurse	1	0	0
Registered Nurse (1+ Years in Practice)	5	0	0
Senior Care Worker	5	0	0
Care Worker	22	0	0
Planner	1	0	0
Domestic staff	5	0	0
Catering staff	5	0	0
Other Staff	2	0	0

Agency/Bank Staff & Non-Guaranteed Hours (zero hours) Staff

Role type	No. of agency/bank staff	No. of non-guaranteed hours (zero hours) staff
Manager	0	0
Deputy Manager	0	0
Supervisory Staff (not providing direct care)	0	0
Nursing Assistant / Auxiliary Nurse	0	0
Registered Nurse (1+ Years in Practice)	0	0
Senior Care Worker	0	0
Care Worker	1	0
Planner	0	0
Domestic staff	0	0
Catering staff	0	0
Other Staff	0	0

Full time v part time information

Role type	No. of full time staff	No. of part time staff
Manager	1	0
Deputy Manager	1	0
Supervisory Staff (not providing direct care)	1	1
Nursing Assistant / Auxiliary Nurse	1	0
Registered Nurse (1+ Years in Practice)	3	2
Senior Care Worker	5	0
Care Worker	13	10
Planner	1	0
Domestic staff	3	2
Catering staff	3	2
Other Staff	2	0

Staff qualifications

Role type	Hold required qualification	Working towards required qualification - not apprenticeship
Manager	1	0
Deputy Manager	1	0
Supervisory Staff (not providing direct care)	2	0
Nursing Assistant / Auxiliary Nurse	1	0
Registered Nurse (1+ Years in Practice)	5	0
Senior Care Worker	5	0
Care Worker	23	0
Planner	0	0
Domestic staff	0	0
Catering staff	5	0
Other Staff	0	0

Typical shift patterns

Role type	Typical shift patterns
Nursing Assistant / Auxiliary Nurse	8am to 8pm and 8pm to 8am
Registered Nurse (1+ Years in Practice)	8am to 8pm and 8pm to 8am
Senior Care Worker	8am to 8pm and 8pm to 8am
Care Worker	8am to 8pm and 8pm to 8am